Frequently Asked Questions

Frequently Asked Questions

Q: Q: Is it safe to go to physician offices?

Yes. Using the Centers for Disease Control (CDC) guidelines as a baseline, Phoebe has developed a protocol for mitigating the spread of COVID-19 in our physician practices. In fact, we are going above and beyond the sanitation guidelines set forth by the CDC. We have enlisted the assistance of the National Guard Infection Prevention Team to perform a deep clean, including fogging all of our offices with a sanitizing solution as an added precaution.

Q: Can someone come with me for my procedure or appointment?

If you have a medical condition that requires assistance, you will be allowed to bring one person with you for same-day procedures or appointments. We will take their temperature to be sure he or she does not have a fever, and will provide a mask if they do not already have one.

Q: How is Phoebe ensuring its hospital facilities are safe?

Using the Centers for Disease Control (CDC) guidelines as a baseline, Phoebe has developed a protocol for mitigating the spread of COVID-19 in our facilities.  In fact, we are going above and beyond the sanitation guidelines set forth by the CDC. 

Our EVS crews are using bleach and foggers to disinfect units where COVID-19 patients have been treated.  We have also enlisted the assistance of specialized National Guard teams to assist with the deep cleaning of both clinical and non-clinical areas of the hospital in addition to fogging all of our Phoebe Physicians locations with a sanitizing solution as an added precaution.

  • We continuously clean high touch surfaces with CDC approved cleaning methods, solutions and wipes between each and every patient visit.
  • We have adopted the CDC social distancing requirements, spacing all seating a minimum of 6 feet apart. 
  • All visitors and staff wear a mask. If you do not have one, we will provide one upon arrival.
  • Hand sanitizer solutions are available in our lobbies and patient rooms.

Q: What precautions are taken in the emergency center to keep me safe?

On our main campus in Albany:

We have separate waiting areas for COVID and non-COVID patients. The COVID waiting area is separately ventilated for extra protection. We also use a separate treatment area for patients suspected of having COVID. Enhanced cleaning procedures have been put in place, which includes a full-time Safety First clean team that is constantly sanitizing areas throughout the emergency center.

Q: How are Phoebe’s physician practices accommodating patients?

There are two ways you can see your physician:

  1. Virtual Visits: Telehealth is a wonderful option for many patients, allowing them to be assessed from the comfort of their home. To schedule a virtual visit, call your practice office or 312-MYMD.  However, there are certain conditions that are better assessed and treated in person.
  2. Office Visits: Choice of waiting in the lobby or in your car for office visits. A dedicated check-in phone line which patients can call when they arrive. They can check in using a smart phone and will receive a call or text when the provider is ready to see them.  Patients will be asked to arrive no earlier than 10 minutes before scheduled appointments. They will be given the option to wait in their car.  Patients will be encouraged to come alone; however, if they require assistance, they will be allowed to bring one person with them.

Q: If it is safe to come to the office, why is Telehealth still being offered?

Telehealth is a wonderful option for many patients, allowing them to be assessed from the comfort of their home. However, there are certain conditions that are better assessed and treated in person.

Q: Do I have to wait in the lobby for my appointment?

You have the choice of waiting in our lobby or waiting in your car. If you choose not to wait in our lobby, we will have a dedicated check-in phone line at each practice. When you arrive, you can call the dedicated phone number to alert our office of your arrival. You will then be allowed to check-in through your smart phone. We will call/text you when the provider is ready to see you and you will be taken directly back to the exam room. If you choose to wait in the lobby, we ask that you arrive no more than ten minutes before your appointment time.

 


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