CONSTRUCTION Updates at Phoebe Putney Memorial Hospital

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Access your Phoebe Patient records anytime or anywhere

The Phoebe Patient Portal is a convenient way to manage your personal healthcare and connect with your doctor. This online tool securely stores your medical history, medications, personal information used by doctors and nurses along with inpatient records, lab results and more. Access your records at any time.

Patients of Phoebe Hepatology, Phoebe Rheumatology, Phoebe Sumter Ellaville and Phoebe Worth Family Medicine will access Hospital & Select Office Locations below to access their medical records.

Phoebe Patient

Portal Login

Doctor icon

Phoebe Physicians
Office Visits

For Phoebe Physicians office visits,
Phoebe Primary Care office visits,
or visits to see
Phoebe Specialists

  • Pay office bills online
  • View routine lab results
  • View medical records
Office Visit Portal
Hospital icon

Hospital & Select Office Location Visits

For Emergency Care visits, Hospital stays, Phoebe Hepatology, Phoebe Rheumatology, Phoebe Sumter Ellaville, and Phoebe Worth Family Medicine Medical Records

  • View radiology and lab reports
  • View physician reports
  • Emergency room visit records
Hospital Visit Portal

Disclaimer: Patient information contained in the Patient Portal only reflects medical care that was received within the Phoebe Putney health system. It may not be a complete medical history of a patient, if the patient received care at another facility. For a complete medical history, the patient must contact each healthcare provider that has provided care for a record of their services.


For questions or concerns regarding the Phoebe Patient Portal contact:

Need help with a bill?

Call Customer Service at 229-312-4256

Hours of Operation

Monday - Friday
8:00 a.m. - 4:30 p.m.
Billing Calls
Monday - Friday
8:00 a.m. - 4:30 p.m.

Visit website for Bill Pay & Financial Assistance

Frequently Asked Questions

Patients often ask us:

The Phoebe Patient Portal is a convenient and secure online health information management tool patients can use to view protected healthcare information wherever internet access is available. Information that is currently available includes:

  • Pay office bills online (not hospital bills)
  • View medical records
  • View radiology and lab reports
  • View physician reports
  • Emergency room visit records

Patients who have used any hospital within Phoebe Putney Health System (PPHS) and are 18 years of age or older. Parents can complete a Child Proxy request and have access to their minor children’s information. Patients can also give another adult access by completing the Adult Proxy request and guardians/healthcare agents who have a Durable Power of Attorney can request access by completing the Adult Proxy with DPOA request.

On the log-in page, click on the “Enrollment Form” link in the left lower corner. After the account setup process is complete, patients can log in by clicking the "Hospital Visit Portal" button at

If you experience trouble logging in or accessing Phoebe Patient, please call 229-312-5465, Monday – Friday from 8 a.m. – 5 p.m. If you register for Phoebe Patient and forget your password, you can simply click the “Forgot Password?” link below the sign-in box on the sign-in page.

Phoebe Hepatology, Phoebe Sumter Ellaville, Phoebe Rheumatology, and Phoebe Worth Family Medicine patients can request medication refills through the Patient Portal. Other medication refills cannot be made through the portal, at this time. You will need to contact your physician’s office for refills. Likewise, hospital bills cannot be paid through this portal. To pay a hospital bill online, please visit our online billing office by clicking here. You may also contact the Business Office directly at:

The Patient Portal is available through the Phoebe Access app that is located in the Apple App Store or Google Play Store. Yes, there is also a mobile app for the patient portal. MEDITECH mHealth can be found in the Apple App Store or Google Play Store.

Yes, there is a time-out notification that will notify you after 15 minutes of inactivity. The notice will give you 1 minute to save your data. Note that there is no “save” feature with the time out notification.

Fall 2015 to present.

Phoebe Patient does show recent visits to Phoebe Primary Care offices. To see records from your Phoebe Physicians doctor’s office visit, you must click 'Office Visit Portal' above or simply click here to log-in/sign-up. You may also contact the Phoebe Physicians customer service line at 229-312-5802.

Patients at Phoebe Worth Family Medicine, Phoebe Sumter Ellaville, Phoebe Hepatology, and Phoebe Rheumatology can access medical records through 'Hospital & Selected Office Locations Visits’ link.

Urgent Care visits can be found at Phoebe Patient as an 'Office Visit Portal'. Patients can contact customer service line at 229-312-5802 if he/she has any questions.

As the patient, you can update your profile information and submit for approval by Phoebe.

If you feel information in your record is incorrect, please contact Health Information Management (HIM) Department at 229-312-6000 to complete an Amendment Request Form. HIM cannot update your medical record, but will work with your providers to update the medical record..

Phoebe Patient is the quickest and easiest way for you to access your medical records from your computer or cell phone. You can also email to request your medical records. Please include a call back telephone number, patient’s full name, date of birth, the visit date of the records needed, and the address where the medical records can be mailed or if pick-up is preferred. All requests will be processed within 3 business days or patient will be notified of any delay.

Additionally, patients may come to the Health Information Department to request records in person. Please remember to bring a copy of a picture ID. While we strive to provide records at the time of request that is not always possible.

Phoebe Putney Memorial Hospital (Main and North Campus Medical Records)
417 W. 3rd Avenue, Albany, GA 31701
Tower I, 7th Floor 229-312-6000

Phoebe Sumter Medical Center
126 Hwy. 280 West Americus, GA 31719
2nd Floor 229-931-1397

Phoebe Worth Medical Center
807 S. Isabella Street Sylvester, GA 31791

General Information


Child Proxy Request Form

This form is completed by a parent/guardian who wants access to PHI for child under 18.

Phoebe Patient Family Access

This form is completed as part of the paperwork requirement for patient and/or proxy.

Phoebe Patient Adult Proxy with DPOA

This form to be completed by a person who has the correct legal documents to act as DPOA.

Phoebe Patient Adult Proxy

This form to be completed by a patient of Phoebe Putney Health System who is 18 or over.?

Phoebe Patient Opt-Out Form

This form is complete if you would like to opt out and NOT participate in Phoebe Patient.

Security FAQ

Is Phoebe Patient Portal secure?