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Patient Rights and Responsibilities

Phoebe Putney Memorial Hospital is dedicated to the principles of respect, dignity, and privacy in the administration of health care.

The delivery of health care involves rights, duties, and responsibilities on the part of the patient, the hospital, and health care practitioners.

Patients have the right

  • To have impartial access to high quality care.
  • To have considerate care provided with respect, dignity and privacy and with
  • regard to their personal values, cultures and beliefs.
  • To expect that the patient and family members participate in health care
  • decisions and that Advance Directives will be honored within the limits of the
  • law and the organization's mission, philosophy and capabilities.
  • To be assured of confidentiality of his/her medical record.
  • To be advised of their diagnosis, treatment and progress.
  • To have informed participation in decisions regarding their care and end-of-life
  • issues.
  • To participate in ethical questions which may arise in the course of his or her care; to request a consult, including one with the Ethics Committee.
  • To refuse treatment.
  • To have a family member or representative of his/her choice or own physician
  • notified promptly of his/her admission.
  • To have a representative to exercise these rights when he/she is unable to do
  • so for him/her self.
  • To expect to be cared for by qualified personnel.
  • To expect that the hospital will take reasonable steps to maintain a safe
  • environment, including the physical environment as well as any equipment used
  • in connection with the treatment of the patient.
  • To effective communication which leads to understanding.
  • To have their concerns or complaints addressed within a reasonable time and
  • resolved when possible.
  • To pastoral counseling.
  • To access information contained in his/her clinical records within a reasonable time frame.
  • To be free from seclusion or restraints of any form that are not medically
  • necessary to promote healing or protect individual from harming self or others.
  • To be free from all forms of abuse and/or harassment.
  • To access protective services if needed.
  • To have their pain appropriately assessed and managed.
  • To file or know who to contact to file a complaint or grievance.
  • To be cared for by staff educated about patient rights and their role in
  • supporting those rights.
  • To request to see a copy of the hospital's "Code of Ethical Behavior" policy.

Patients have the Responsibility

  • To follow hospital rules and regulations regarding patient care and conduct.
  • To be considerate of the rights of others.
  • To provide accurate and complete health care information.
  • To indicate whether he/she understands the contemplated plan of medical and
  • nursing management and the kind of compliance expected of him/her.
  • To follow the treatment plan recommended by the doctor or staff or to take
  • responsibility for action if he/she refuses treatment or does not comply with the
  • plan of treatment.
  • To report pain and the results of pain management.
  • To be accountable for financial responsibilities.