Phoebe COVID-19 Hotline

Phoebe COVID-19 Hotline

In an effort to screen more patients for COVID-19 symptoms, Phoebe is expanding its coronavirus hotline and has opened a drive-through screening facility in Albany and Americus. Anyone who wants to be tested at the temporary screening sites MUST...

  1. Call the Phoebe COVID-19 Hotline at 229-312-1919. COVID-19 test kits remain in limited supply. Only people who are experiencing symptoms should be tested. Symptomatic individuals who pass an initial phone screening will be given an appointment and instructed where to go for in-person screening that is most convenient for them.
  2. When a pre-screened patient drives up at the testing location, the patient will have to show identification, and then medical professionals wearing personal protective equipment will obtain the necessary swab. Those tests will be sent out to the lab as soon as possible. It may be several days before results come back, so we’ll give each patient some information on how they can safely isolate themselves at home, pending the test results.
  3. Older individuals and those with chronic medical conditions and compromised immune systems are at greater risk for severe complications from COVID-19, and they are at a higher priority for testing. People who are not exhibiting active symptoms are asked not to call the hotline so nurses are able to focus on higher risk individuals.

Hotline Hours of Operation

The hotline is staffed by multiple Phoebe nurses as well as Phoebe Physicians staff.

Calls will be answered from 7:00 a.m. to 7:00 p.m.


Remember, the primary symptoms of COVID-19 are:

  • fever
  • cough
  • and shortness of breath

You can stay up to date on the latest information and guidelines by visiting the CDC website at www.cdc.gov.


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