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FAQ: Phoebe Financial Assistance Program

Where do I go to apply for Phoebe Financial Assistance?
Apply in the Financial Counseling Department located at Phoebe Putney Memorial Hospital.

What items do I need to bring with me to apply for Phoebe Financial Assistance?
Verification of your household income (spouses income must be included, if married):

  • Three current paycheck stubs or wage verification on company letterhead
  • Last year’s W-2, 1099 Forms and Tax Return
  • Three current bank statements for all checking and savings accounts
  • Separation Notice or Unemployment Claim, if unemployed
  • Your letter from the Social Security office showing amount received, or documentation of amount received from any other pension source
  • Food Stamp letter if you receive food stamps
  • Assets statements, with equity adjustments (rental property, farm land, second homes, etc…)
  • Current CD, 401K, 403B, IRA, and other investments statements
  • Current Profit and Loss statement is required for all self-employed applicants

Verification of your residency is required and can include (1) of the following:

  • Utility bill
  • Telephone bill
  • Cable bill
  • Rent receipt, a copy of your lease, or house payment/mortgage book

Photo ID is required

We will only be able to consider accounts where the balance has become the patient's responsibility within the past 9 months for assistance.

All hand written statements must be notarized. If someone is handling the application process for you, they must obtain a notarized letter from you giving them permission to handle the application.

If you are a student, proof of enrollment is required.

How long does it take to apply for financial assistance?
The interview takes about 20 minutes. You may experience as much as a three-hour wait time if you do not have a scheduled appointment. Appointments (preferred) are available Monday through Friday from 8 a.m. - 4 p.m. by calling 229-312-4256. Walk-ins are accepted Tuesday through Thursday from 10 a.m. - 4:30 p.m.; however, to avoid unnecessary delays and wait times, please schedule an appoinmtnet. Within 10 business days, qualified applicants will receive a letter of approval for assistance with the procedure/service for which they have applied.

Should I cancel my healthcare coverage?
No, the Phoebe Financial Assistance Program is not intended to replace your health insurance. Phoebe Financial Assistance doesn't apply to all providers that patients may need to see for medical treatment.

Does the Financial Assistance Program cover visits to my doctor?
The Financial Assistance Program covers some of the Phoebe Putney Health System physician practices. Call 229-312-4220 or 866-514-0015 for more information.

How does the Financial Assistance Program affect Peach Care for Kids?
If a child has Peach Care, he/she is not eligible for Phoebe financial assistance.

If I am eligible for Medicaid, do I still get Phoebe financial assistance?
If you are eligible for Medicaid, you are not eligible for Phoebe financial assistance.

If I am unable to get to the hospital, can someone else apply for financial assistance for me?
Yes, if a letter of permission is signed by you and required documents are presented during the application process.

What happens if I move or my income changes?
Moving to a new city could affect your eligibility to apply for Phoebe financial assistance. However, if your income changes, you must report the change to a Phoebe Financial Counselor. Change of income may affect your eligibility.

Patients who need assistance should call the Phoebe Financial Counseling Department at 229-312-4220 or toll free 1-866-514-0015. You can also view the Financial Assistance Policy here and for more information.